tag:smata.statuspage.io,2005:/historySMATA Status - Incident History2024-03-05T01:43:20ZSMATAtag:smata.statuspage.io,2005:Incident/201621182024-02-09T01:31:00Z2024-03-05T01:32:36ZDelay in Invoice Processing<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>01:31</var> UTC</small><br><strong>Resolved</strong> - Issue: Delay in Invoice Processing (Feb 2nd - Feb 5th)<br /><br />Details: An isolated incident occurred with invoices held in 'ExtractingStatus'. Identified and rectified on February 9th. All affected invoices are updated to 'Extracted'. The backend process anomaly was resolved.<br /><br />Status: Resolved</p>tag:smata.statuspage.io,2005:Incident/198807802024-02-01T02:40:10Z2024-02-01T02:40:10ZInvestigating Issues with Invoice Statuses<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>02:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>01:41</var> UTC</small><br><strong>Investigating</strong> - We’re currently investigating reports of issues with invoices stuck in the 'Checking for Duplicates' status. The team is looking into this as a top priority and aims to have this resolved shortly. We apologise for any inconvenience.</p>tag:smata.statuspage.io,2005:Incident/192233292023-11-27T11:54:44Z2023-11-27T11:55:19ZInvestigating Issues with Document Previews<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>11:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>03:15</var> UTC</small><br><strong>Investigating</strong> - We’re currently investigating reports of issues opening up document previews. The team is looking into this as a top priority and aims to have this resolved shortly. We apologise for any inconvenience.</p>tag:smata.statuspage.io,2005:Incident/180168332023-08-05T00:00:11Z2023-08-05T00:00:11ZScheduled maintenance - GST Status<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:47</var> UTC</small><br><strong>Scheduled</strong> - Maintenance is scheduled on the connection between the portal and ABN Lookup on Saturday 5th August between 9:00 am and 10:00 am (AEST). During this time, users can expect that some GST statuses may be incorrect. If you have any urgent issues, please contact Support. Thanks!</p>tag:smata.statuspage.io,2005:Incident/179633742023-07-26T11:00:24Z2023-07-26T11:00:24ZScheduled maintenance<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance today 26th July between 8pm-9pm AEST. During this time, the connection to the Strata Master server will be affected, therefore, users should avoid processing invoices until the system maintenance has concluded. If you have any urgent issues, please contact Support. Thanks!</p>tag:smata.statuspage.io,2005:Incident/179433262023-07-24T11:00:17Z2023-07-24T11:00:17ZScheduled maintenance<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance today 24th July between 8pm-9pm AEST. During this time, the connection to the Strata Master server will be affected, therefore, users should avoid processing invoices until the system maintenance has concluded.. If you have any urgent issues, please contact Support. Thanks!</p>tag:smata.statuspage.io,2005:Incident/178978782023-07-19T11:00:46Z2023-07-19T11:00:46ZScheduled maintenance<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance today between 8pm-9pm AEST. During this time, users may experience service interruptions. If you have any urgent issues, please contact Support. Thanks!</p>tag:smata.statuspage.io,2005:Incident/178215472023-07-11T10:00:33Z2023-07-11T10:00:33ZScheduled maintenance<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance today between 7pm-8pm AEST. During this time, users may experience service interruptions. If you have any urgent issues, please contact support. Thanks!</p>tag:smata.statuspage.io,2005:Incident/177591112023-07-04T11:00:23Z2023-07-04T11:00:23ZScheduled maintenance<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>07:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance Tuesday 4th July between 8pm-9pm. During this time, users can expect potential service interruptions. If you have any urgent issues, please contact support. Thanks!</p>tag:smata.statuspage.io,2005:Incident/176827242023-06-21T02:00:00Z2023-06-25T23:48:04ZInvestigating issues with latency<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Resolved</strong> - We’re currently investigating reports of a service interruption related to latency issues. We apologise for any inconvenience and will post another update as soon as we learn more.</p>tag:smata.statuspage.io,2005:Incident/176827212023-06-20T23:00:00Z2023-06-25T23:47:56ZInvestigating issues with latency<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Resolved</strong> - We’re currently investigating reports of a service interruption related to latency issues. We apologise for any inconvenience and will post another update as soon as we learn more.</p>tag:smata.statuspage.io,2005:Incident/108954222022-08-24T01:05:54Z2022-08-24T01:05:54ZFull Service Outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>01:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>23:38</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>23:38</var> UTC</small><br><strong>Identified</strong> - We’re experiencing a service outage with SMATA. Our team is currently working to restore the service. During this time, users can expect difficulties accessing all pages. We apologise for any inconvenience.</p>tag:smata.statuspage.io,2005:Incident/103921202022-06-23T02:59:45Z2022-06-24T02:43:46ZThis is an example incident<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>02:59</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>02:49</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>02:55</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>03:25</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>